Posted: June 5, 2008


Practice Overview
As an independent laboratory employing six pathologists, Yellowstone Pathology handles a busy case load of patients, including referrals from
St. Vincent Healthcare.

The Business Challenge
Tiffany Goodson of Yellowstone Pathology explained that the practice had become dissatisfied with its after-hours paging service: “Our doctors weren’t being paged in a timely fashion,” Tiffany said. “Our after-hours calls usually occur when a patient is on the operating table. We can’t afford to lose even one minute.”

The Solution
While Yellowstone Pathology doesn’t receive a high volume of after-hours calls, when the phone does ring after the office closes, it’s almost always an emergency. At the suggestion of neighboring practices, Yellowstone Pathology switched from its after-hours answering service provider to RMHN’s Health Access Call Center. “We heard about RMHN’s services and decided to give them a try,” Tiffany said. “The experience has been wonderful.”

The Benefits
Tiffany said that the pathologists in her office appreciate the ease of use and reliability of RMHN’s service. “They’re called immediately and given a number to call,” she said. “They simply dial that number and retrieve the message.” Since there is no lag between after-hours calls coming in and doctors being alerted, Yellowstone Pathology can respond to urgent situations 24 hours a day, every day.